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Frequently Asked Questions

Yes if date is available you need to book it 2 hours in advanced
We are open 11:00am till 23:00pm, 7 days a week. Please remember to arrive 15 mins early for your briefing time.

Unit 1, Marco Island, Huntingdon Street, Nottingham NG1 1AT

There is a car park inside the Marco Island building off Brook Street, you will also find plenty of parking spaces outside the Marco Island premises. Prices starting at £1 an hour.
All reservations are final sale. No cancellations, credits, exchanges or exceptions.
This is a LIVE adventure concept so unfortunately if you arrive late, you will NOT be able to play. It is really important to try to arrive on time for the benefit of your fellow adventurers too and because we have games after your game, the game will have to start without you or your game time will be reduced. We highly recommend to arrive 15 minutes before the start of your game!
We welcome well-behaved children ages 7 & up who are accompanied by an adult. The supervising adult must also make a reservation to play the game alongside their child.
Please contact our member of staff for more information by email or phone.
Disabilities and/or medical problems. The nature of the Services available through iLocked is such that they may not be appropriate for some people with certain disabilities or medical problems. If any member of the Party has a disability or medical problem then the Lead Person must provide full details at the time of booking so that advice can be given as to the suitability of the Services and/or any reasonable adjustments that can be made to accommodate the disability/medical problem. Depending upon the disability/medical problem a doctor’s certificate may be required that certifies that the person is fit to participate in the Services. Provisions of such a certificate will be the responsibility of the Lead Person at their expense. If iLocked, at its sole discretion, decides that it is unable to properly accommodate the needs of the person then the booking will not be confirmed. If details of any disability or medical condition are not revealed at the time of booking but become evident at a later date then iLocked reserves, at its sole discretion, to cancel the booking and charge cancellation fees accordingly
iLocked games are appropriate for all levels of fitness. No heavy lifting is required. The only muscle you will need to flex over and over is your brain!
No worries. Our master escape artists who are monitoring your game are standing at the ready to assist you with pointed hints through a variety of different media in your game room should you find yourselves stuck in your efforts to win the race to escape.
Nope. We require all of our aspiring escape artists to power off their phones for the entire duration of their game to allow for optimum levels of challenge, overall enjoyment and satisfaction. Besides, you will have your hands more than full with the clues, props, keys and other accessories that you will need to make use of in order to find your way out.
Yes lockers are available for free. You get your own key for duration of the game.
No alcohol is allowed in the room. If any team member is under influence of alcohol or drugs, he/she will be turned away, and no refund will be given.
We do have public toilets round the back of iLocked premises. Please ask memeber of staff for the keys.
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